Successful care for crisis communications, crisis management, disputes & reputations

Effective, Efficient, Ethical

Important Takeaways

Mental Health Benefits for the Medical Profession

"...medical students with greater exposure to the arts and humanities tend to have significantly better empathy, emotional intelligence, and wisdom—and they are less likely to develop symptoms of burnout. The findings could affect not only medical school curricula, but also admissions and recruitment, and professional development among practicing doctors."

Med Students Who Make Time for Art Have More Empathy 

Journal of Internal Medicine

Workplace Stress is a Company Expense

"Companies have problems with presenteeism — people physically on the job but not really paying attention to what they are doing — with lost workdays from psychological stress and illness, with high health care costs. Seven percent of people in one survey were hospitalized — hospitalized! — because of workplace stress; 50% had missed time at work because of stress. People are quitting their jobs because of stress. The business costs are enormous.

"I didn’t think the workplace would be the fifth leading cause of death in the United States. And, by the way, when I talk to HR people, they say the numbers we have are certainly wrong: They are too low."

The Workplace is Killing You and Nobody Cares

Stanford Business School

Effective Crisis Response Points

"Often people are so distracted by the immediate and manifest aspects of a crisis that they ignore systemic issues. Glossing over a crisis as an isolated incident, when it isn’t, serves only a short-term agenda. 

"..act like you know the situation is serious. Defensive platitudes, denials or cover-ups all eventually fail. The best responses are full-throated and responsible. 

"Carefully examine cause and remove people who interfere with the effort. The most valuable expertise is flexible, not fixed. Creativity, openness and integrative thinking are needed for insight and insight is critical to seeing what is beneath the surface. 

"Leaders have the power to quash or inspire. Often they douse the flames of creativity in the name of effectiveness, compliance or pragmatism. At least this is observable. What is more insidious and costly is the crushing power of inertia supported by a culture that is ossified and fearful."

Leadership Lessons on Persistence from Pope Francis

Constance Dierickx

Chief Executive magazine

Protect yourself with an Ombuds

"What makes us so different from, say, HR, or Compliance, or Legal, all of those are what I will call formal channels within an organization. So, when you go to one of those formal channels, you actually put the company on notice of your issue, and then some formal process or investigation will follow.

"And there’s a ton of research out there that shows that folks are just reluctant, for whatever reason, to come forward to those formal channels when they’re struggling with an issue. Usually, it’s out of fear,, fear of retaliation, fear of not being believed, fear of just not knowing what’s going to happen if they engage in that formal process.

"What the Ombuds Office does, it allows folks to come forward on an informal basis, and they can talk with us about their issue completely confidentially, completely off the record except in cases where there is an imminent risk of serious harm."

To Avoid a Harassment Crisis, Try an Ombudsman

Deceit reoccurence examined

The quick 3 article takeaways: 

 1) "...people who cheat view themselves as having less capacity for certain uniquely human traits, such as self-control and planning. This dehumanized self-image, the researchers show, increases the likelihood that they will continue their bad behavior in the future.  

2) "...people subtly adjust their self-image and begin to view themselves as possessing fewer of the human traits that would curb that bad behavior. They, themselves, aren’t to blame, this line of thinking goes—they’re just not capable of behaving any better.  

3) "This process, which the researchers dub “self-dehumanization,” triggers a snowball effect, (Maryam) Kouchaki says: “You behave consistently with your self-view that you lack these human capabilities of agency and experience.” And, thus, you continue to behave badly."

What Makes Deceit Such a Hard Habit to Break?